Refund Policy

1. Vendor Subscription Refunds

Vendors who subscribe to any DutyKaro plan (Starter, Growth, or Enterprise) are eligible for a full refund if they cancel within 7 calendar days of the initial purchase.

• Eligibility: Refund requests must be made within 7 days of the subscription start date.
• Partial Month: If you cancel after the 7-day window, the current billing period will be honoured but no further charges will be made.
• Annual Plans: Annual subscriptions can be refunded on a pro-rata basis within the first 30 days.

2. Platform Fee Refunds

Platform fees charged per transaction are generally non-refundable, as they cover payment processing and platform maintenance costs. However, in cases of:

• Duplicate Charges: If you are charged twice for the same transaction, we will refund the duplicate amount.
• Service Failure: If DutyKaro experiences a service outage that prevents you from using paid features, a proportional credit will be applied.

3. Worker Payment Disputes

DutyKaro guarantees that workers receive payment for all verified and approved shifts:

• If a vendor disputes a worker's attendance, our system verifies GPS, selfie, and QR data to resolve the dispute fairly.
• Workers will not lose pay for verified shifts, even if a vendor initiates a dispute.
• Unresolved disputes are escalated to our support team within 48 hours.

4. How to Request a Refund

5. Non-Refundable Items

• Verified and completed worker payouts (paid to worker accounts).
• Background verification fees once the verification process has been initiated.
• Custom integration or onboarding fees for Enterprise plans.